Frequently Asked Questions
Who is Halco Lighting Technologies?
Established in 1974, Halco's mission is to commit to being our customers' first choice for lamps, ballasts and fixtures by providing the best value through quality products and excellent service with the highest level of integrity.
What is Halco's freight policy?
Combined Lamp and Ballast orders totaling more than $1,000.00 will be freight allowed and shipped prepaid. Orders less than $1,000.00 are FOB Atlanta, GA, Carlstadt, NJ, Houston, TX, Cleveland, OH, Los Angeles, CA or Phoenix, AZ. Carrier charges for special services requested by customer will be the customer's responsibility.
What is Halco's minimum order requirements?
Our minimum order requirement is $50.00. Any order less than than $50.00 requires a $10.00 handling charge.
Does Halco drop ship orders?
Yes, Halco will drop ship your order. Please contact your Customer Care Specialist at 800-677-3334 or email firstname.lastname@example.org.
Does Halco accept credit cards?
We accept Visa, MasterCard and American Express.
What is Halco's warranty?
Halco is proud of our product quality and stands behind product performance with our Quality Assurance Policy and strong warranties. Halco's Quality Assurance Policy states that should you encounter any product from Halco Lighting Technologies that fails to per form according to specifications, contact your Customer Care Specialist immediately. If our product is found to be defective in either material or workmanship, we will credit your account or replace the product at no charge. In order to better maintain our standard of quality, we reserve the right to inspect any defective product. Click here to learn more about Halco's product warranties
What is Halco Lighting Laboratories?
Halco Lighting Laboratories is Halco's NVLAP-accredited facility in Atlanta that provides product testing based on a quality management system outlined in ISO 17025. Halco Lighting Laboratories features a goniophotometer for photometric testing as well as a temperature-controlled integrating sphere that tests environmentally sensitive products. We conduct a number of tests according to IESNA standards, including photometric distribution, light output, color and electrical properties.
May I purchase from Halco?
Halco customers include electrical and lighting distributors and lighting showrooms. To find the Halco partner closest to you, please contact your Customer Care Specialist at 800-677-3334 or email email@example.com.
Who should I contact regarding accounts receivable at Halco?
To speak with the Halco accounts receivable team, please call 800-677-3334 or email firstname.lastname@example.org.
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